September 04, 2026

THE LONGEST COMMUTE – METRO-NORTH ON 9-11-2001

No single event in my lifetime had a greater impact than 9-11.  And for veteran commuters it is still fresh in their minds.  So I asked them to share some of those memories, excerpted below (longer remembrances can be found here).

“I was just entering my office at 48th and Madison Avenue when building security told me that a plane had struck the World Trade Center. At first, I thought he must have been referring to a Cessna or some other small plane hitting a tower by accident.  It was only when I got upstairs to my office that I could see down Madison Avenue to the smoke rising from one of the towers”, wrote one commuter.

After the attack, subway and train service was suspended, leaving commuters to get home via Grand Central on their own.

“When we were finally able to leave the building I headed directly to GCT. It was still locked down and a crowd of people were waiting to get in to take a train out of the city. When they did let the crowd in I went to the front car. I remember the car had police in the front of the car and when we started to move through the tunnel to exit GCT the police and engineer were looking at the tracks.  Didn’t understand why until later when it was explained to me that there were concerns that bombs had been placed I the tunnel. The train was so quiet and my last memory was a man in the car in a suit covered in grayish/ white dust.” wrote one commuter.

And from another rider… “As the trains filled up, they left GCT.  I remember sitting across the aisle on the train back home from a guy who was wearing suit pants and an undershirt covered in soot, dirt, and smoke. He must have started the day with a jacket and tie, but lost them along the way. He talked a little about his experience trying to get out of the Wall Street area and said how many people were in distress and how he had stopped to help some as he made his way uptown. There were so many unsung heroes from that day who simply stopped to help others in need. I think that’s how he lost his jacket, shirt, and tie.”

And from a Stamford commuter…

“The commute back from Manhattan to Stamford that day was quite eerie. Although business had immediately shut down, it took a while for GCT to be secured and reopened. Once it did, the walk to GCT was eerily quiet. When we pulled in to Stamford Station, the taxi staging area was filled with ambulances.”

Retired Captain Thom Lombard from the Stamford Police Department remembers:

“On September 11 I was the Emergency Management Director for Stamford.

We were notified that remain of victims would be brought to Stamford.  I made arrangements for the use of refrigerated trucks and enlisted the assistance of local funeral directors to store remains in their facilities.  All but one agreed to assist.  No bodies were recovered (that day).”

But the pain of 9-11 didn’t end that day, as David Parent of Wallingford recounts:

“What I remember most was what I never saw: the family and friends who had to go to the train station parking lots to retrieve the cars of loved ones who were never coming home.”

“Connecticut Explored” magazine’s Fall 2026 issue contains photos of some of the memorials to 9-11 in our state, including a discreet plaque at the Glenbrook Station honoring Sean Rooney who died in the south tower after climbing stairs to try to reach the roof hoping for rescue, which never came.  

Sean Rooney Memorial  Photo by Luke G Boyd

And in Westport at Sherwood Island State Park is a more impressive, black granite memorial with 161 names, many of them commuters.

Westport 9/11 Memorial  -  Photo by Luke G Boyd

It seems only fitting on this, the 25th anniversary of the attacks, that we remember those Connecticut commuters who perished.  Let’s keep them and all of their loved ones in our thoughts this week.

Special thanks to Connecticut Explored magazine and photographer Luke G Boyd.

COMMUTERS’ MEMORIES OF 9-11-2001

 

I asked rail commuters for their recollections… and here is what they shared:

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I was just entering my office at 48th and Madison Avenue when building security told me that a plane had struck the World Trade Center. At first, I thought he must have been referring to a Cessna or some other small plane hitting a tower by accident. It was only when I got upstairs to my office that I could see down Madison Avenue to the smoke rising from one of the towers. I didn’t see the second plane hit, but I have a vivid memory of helicopters circling over the two towers as smoke rose from them. My hope was that they were there to rescue people on the roof, but that was not to be.

 

Later that morning, as we learned what had happened, cars stopped driving uptown on Madison Avenue and were replaced by a stream of bewildered people walking north away from downtown Manhattan and the Towers. They were literally streaming up the avenue. At that point, all subways had stopped and the commuter railroads were suspended. And so the people just kept coming for hours. Many looked exhausted and confused. Some were covered in soot, indicating that they had already walked up from the Trade Center area. The scene was surreal and post-apocalyptic. It’s one I’ll never forget.

 

Finally, Metro-North started up again in the afternoon, taking people out of—but not into—New York City. My recollection is that, like New Year’s Eve, there was no schedule. As the trains filled up, they left GCT.  I remember sitting across the aisle on the train back to Darien from a guy who was wearing suit pants and an undershirt covered in soot, dirt, and smoke. He must have started the day with a jacket and tie, but lost them along the way. He talked a little about his experience trying to get out of the Wall Street area and said how many people were in distress and how he had stopped to help some as he made his way uptown. There were so many unsung heroes from that day who simply stopped to help others in need. I think that’s how he lost his jacket, shirt, and tie.

 

When I got home to Darien, I learned that one of our neighbors had been in the second Tower that morning. I’ll close with his story. My neighbor, whose name I won’t share because it’s not my story to tell—and yet I suppose I’m doing that anyway—was on one of the top floors of the second Tower when the first plane hit Tower One. Warnings were broadcast over the building’s intercom to shelter in place and not attempt to leave because it was dangerous to go outside with debris falling from Tower One. My friend’s secretary, however, decided to take matters into her own hands and told my friend and the others in their office that they had to leave, and had to leave NOW. They did, and she saved their lives. They not only took the elevator down—why not, there was no problem in Tower Two—but my neighbor also got a subway up to Midtown before the subways were shut down. That secretary saved a few lives that day and was another unsung hero.

 

In the aftermath of 9/11, the eeriest thing was the quiet in the skies. All air traffic was stopped for a week or two—maybe more—in the United States, and the ubiquitous jet trails in the skies were gone, as were the ever-present planes beginning their descent over Darien and Long Island Sound into LaGuardia. It was the quiet skies for weeks after 9/11 that really brought home to me how much the world had irrevocably changed on a gorgeous, blue-sky day in September.

DAVID BAYNE / NOROTON HTS

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On 9/11 I wasn't a commuter per se, having bought a pied-a-terre there. I'd spent Monday night the 10th there. Walking to work that morning, I passed the Pan Am/Met Life building, which was being cleaned at the time. It really needed it, and they were doing a wonderful job. I lingered for a few minutes marveling at the difference between the dirty black and bright, nearly white portions. That delayed me just enough that when I got to 5th Ave a tad later than usual, it was only 2-3 minutes after the strike and I could see the smoke pouring out. I later saw the 2nd plane's explosion out of the 2nd tower, but was at the wrong angle to see it hit. I thought at the time that maybe the first plane's engine had carried beyond the first tower into the 2nd and we were seeing a secondary explosion.

None of this, or the rest of my day was that different from anyone else's. Before it came to be called "9/11" though, I referred to it in typical British style as "the unpleasantness last Tuesday."  There's power in understatement but it didn't catch on! 

A friend of mine was one of the dozen or so people whose fiancees perished. My girlfriend lost a childhood friend. 

One thing, though. In the ensuing years, I heard people say, "I watched the whole thing." No. They watched it on TV. I watched it with my eyes, nothing between them at the WTC but air. There's a difference.

I'll ask my wife if she wants to send you anything. I suspect not, she's still a little PTSDed by it. She worked on Wall Street, lost a number of friends. She was a commuter then, however. She and her first husband caught the last train out of GCT.

I just remembered something I thought back in the immediate aftermath. I thought there would be two changes in US domestic policy that would happen. First (and I'm not trying to be political) I assumed we'd exert tighter control over our borders, because when your country is attacked, you close the gates. Didn't happen (at least in any rational way).

“DAVID”

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Had an early morning meeting in the Equitable (now Axa) building (7th Ave @ 51st Street). Remember leaving the meeting a little after 9am and walked by the receptionist’s desk. She was white as a ghost. She looked at me and said we were under attack - I was confused.  I was on the 17th floor looked downtown and saw black smoke billowing from downtown. The building went into lock down mode no one in or out. Tried to reach my wife on my mobile which was not working. However AOL instant messenger worked on my firms computer for a while so we were able to correspond for a while. Told her I was fine and she was able to fill in details of what was going on. When we were finally able to leave the building I headed directly to GCT. It was still locked down and a crowd of people were waiting to get in to take a train out of the city. When they did let the crowd in I went to the front car. I remember the car had police in the front of the car and when we started to move through the tunnel to exit GCT the police and engineer were looking at the tracks. Didn’t understand why until later when it was explained to me that there were concerns that bombs had been placed I the tunnel. The train was so quiet and my last memory was a man in the car in a suit covered in grayish/ white dust. Then the weeks and months of memorials. Very sad. 

 

“Barry” / Darien

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On September 11th I was the Emergency Management Director for Stamford.

We were notified that remain of victims would be brought to Stamford.  I made arrangements for the use of refrigerated trucks and enlisted the assistance of local funeral directors to store remains in their facilities.  All but one agreed to assist.  No bodies were recovered.  That was the most immediate issue.   Others - coordinating with State and Federal Officials kept our office quite busy until midnight

 

Capt Thomas Lombardo  / Stamford Police  (Ret)

 

 

 

 

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I commute from Stamford.

The commute back from Manhattan to Stamford that day was quite eerie. Although business had immediately shut down,  it took a while from GCT to be  secured and reopened. Once it did, the walk to GCT was eerily quiet. There was no  car traffic on Fifth Avenue and as one headed from Rockefeller Center toward GCT, looming right in front of you was the smoke rising from the World Trade Center 5 miles south. When we pulled in to Stamford Station, the taxi staging area was filled with ambulances. There was an expectation of an overflow of injured - that couldn't be handled by NY hospitals. Unfortunately, there were few, if any, injured survivors.

Anonymous

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On 9/11, I was chatting with a friend outside of New Haven City Hall when someone came out and said a plane had flown into the World Trade Center. I went inside, where someone had set up a television, and eventually watched both towers collapse. In Connecticut, local hospitals went to full mobilization to prepare for the wounded expected from the city. Sadly, none ever came.

What I remember most was what I never saw;: the family and friends who had to go to the station parking lots to retrieve the cars of loved ones who were never coming home. Experienced rail commuters know there are two parts to the commute: the round trip  train ride and the drive between the station and home. Getting off the train in the afternoon and stepping into the car to head home to family and dinner is usually the most enjoyable part of the day.

It is difficult to think of that day without tears.

For background, I was one of your earliest rail commuters, riding the Hartford Line from Wallingford to Hartford in the waning days of the New Haven Railroad, when we still had American Express cars hitched to the train  Amtrak forced us off by changing  the schedule in 1979.

David Parent / Wallingford

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Add your memories of 9-11-2001 as a “Reply” to this column.

THE LONGEST COMMUTE – METRO-NORTH ON 9-11-2001

No single event in my lifetime had a greater impact than 9-11.  And for veteran commuters it is still fresh in their minds.  So I asked them...