CDOT's "Big Chill" To Commuters

Winter’s here… the time commuters dread the most. Will the trains run? Will they have heat? What if it snows? And now, a new worry… which platform will they depart on?

To continue with the needed caternary (overhead power-wire) replacement program (now ten years late and $100 million over budget), CDOT recently told commuters they’d have to board their morning rush hour trains from the opposite, or New Haven-bound, platform. Worse yet, this disruption to their morning routines would continue for four months!

When the CDOT announcement was posted at stations November 28^th, I called the agency in my capacity as Chairman of the Metro-North Commuter Council and asked, basically, “what are you thinking?!?” This was a major alteration with no notification to the Commuter Council and only days of notice to passengers.

I reminded the senior rail officials at CDOT that there is no shelter, no canopies or heat on those platforms. There are no amenities or vendors of coffee and newspapers, hard-working folks who could go bankrupt without business for four months. There are no ticket machines on the New Haven-bound platform meaning late-arriving passengers would be whacked $5 for on-board ticket purchases.

My CDOT contacts said “sorry, work must go on and this is the only way.” I said, “We’ll see”. And we did.

Members of the Commuter Council reached out to local elected officials warning them to expect some irate calls from constituents come Monday, December 4^th when the scheme was to go into effect. Using my professional PR skills, I got in touch with the media and told them what was afoot. Both of these efforts reached the Governor’s office, and in less than one day the plan was killed.

(Read Governor Rell’s press release on this issue and you’ll see an almost verbatim transcript of the Commuter Council’s media release. That kind of plagiarism I love!)

The Governor told CDOT to find an alternative plan to keep caternary work going and keep commuters warm. And CDOT did, quickly… announcing that bridge plates would be erected from Milford to Stamford, perhaps delaying trains by a few minutes. Everybody wins… especially commuters.

Why did CDOT attempt the “Big Chill” in the first place? Are these bureaucrats evil or stupid? In fact, they are neither. But they are focused on the business of running the railroad, sometimes forgetting the passengers those trains carry. They are also under-staffed, over-worked and dangerously distracted, waiting for the Governor’s Commission on the Reform of CDOT to issue its report and tell them if they still have a job.

I’d also suggest that many CDOT staffers are probably demoralized by the constant second-guessing they receive from Governor Rell, well intentioned as it may be. None of which is to excuse this amazingly crazy, ill-conceived plan to send commuters into the cold all winter for the expedience of contractors working on the wires.

So this winter when you’re waiting “dark and early” for your morning train, huddled in a heated waiting room with a cuppa Joe warming your hands, think of what might have been if the bureaucrats had got their way. And then you’ll understand why the Rail Commuter Council exists.

"How To Fix the RR Station Parking Shortage"

With new rail cars coming in 2009, now’s the time to plan for additional riders by giving them a place to park at nearby stations. As all commuters know, station parking today is a nightmare.

Many stations have a four- or five -year wait for annual permits, which can cost up to $650; and day-parking is expensive, if you can find it.

As I’ve explained before, parking at most rail stations is owned by the Connecticut Dept. of Transportation, but administered by the local towns. That’s why we’ve ended up with a crazy quilt of rules and pricing.

Take Rowayton for example. Every year annual permits are handed out on a first-come, first served basis one hectic Saturday morning in May. Nobody is “grandfathered-in”. Everyone literally waits in line, often all night, every year. This may seem fair, especially to newcomers, but it’s hardly an efficient way to manage a scarce resource.

I have a better idea: a Dutch auction. Spaces would start selling online on a certain date and time with the first permit going to the highest bidder in a 24-hour period. The second permit would go to the next highest bidder, etc. There’d be no preference to those who already have permits nor by town of residency. The scarce supply of spaces would moderate the demand by price. And there wouldn’t necessarily be an increase in parking rates. It’s just that the people who most want and need parking would pay more than those who need it less. Isn’t that equitable?

The truth is, most towns oversell their available spaces. In Westport they issue twice as many permits as there are spaces. Why? Because the permits are too cheap and there’s never a time when everybody who has one tries to park on the same day. People hoard their annual permits, renewing them even if they don’t use them regularly.

True confession: I have an annual parking permit in Darien that costs me $288. Having waited four years to get it, I’m not likely to give it up, even though I use it only one or two days a week.

Is that fair to the daily commuter who needs that space but hasn’t risen to the top of the waiting list because guys like me won’t let go? Probably not. But unless my town raises parking permit prices and squeezes my greed out of the equation, I’ll keep hanging onto my permit. An auction would change that. My space would go to the highest bidder, not the weasel (like me) who thinks he “paid his dues” by waiting on the list for a few years and deserves tenure.

I’m all for keeping parking “affordable”. The problem is, it’s too affordable. We should let the marketplace define the price of affordability, and that’s what an auction would do most efficiently.

Of course, the real solution is to add more parking spaces. When CDOT tried adding a few spaces in Rowayton a few years back, they were pilloried. When they came to Darien and proposed more parking at Noroton Heights, they were booed out of town.

More parking is planned in New Haven, the soon-to-be-built stations in West Orange and Fairfield and another deck will be added atop the existing lot in Bridgeport. But for the most southern part of the line between Norwalk and Greenwich, no new lots are in sight.

Everybody claims to want more parking… just not in their town where it will add to traffic. We all dream we’re living in the country but really want big-city amenities. Clearly, we can’t have it both ways.

CDOT spent five years and millions of dollars studying this issue, but the resulting “Rail Governance Study” recommendations have yet to be acted upon. I wonder why.

"No January Fare Surcharge, But..."

There’s good news and bad for Connecticut riders of Metro-North. The good news is there will not be a $1 per ticket fare surcharge effective January 1^st 2008. The bad news is… instead there will be a 1% fare hike for each of seven years, starting in 2010.

Why are we even talking about fare increases on Metro-North when service often rivals that of a third world nation? Because 300+ expensive new rail-cars are coming and lawmakers want riders, for the first time, to bear some of their cost in their fares.

Previously, all capital cost improvements to the roads and rails were borne by taxpayers. But in 2005, to appease up-state legislators resentful of all us “Gold Coast fat-cats” getting billions of dollars in long-overdue investment in new rail cars, our local lawmakers gave a bi-partisan thumbs up to a $1 per ticket surcharge for Metro-North riders. To her credit, Governor Rell promised nobody would pay more until new cars were in service.

But the first few new cars won’t be here until 2009, and in any sizable numbers not until 2010. So that made a January ’08 fare surcharge problematic to the pols who want to keep their promises.

In addition, a flat $1 per ticket surcharge is grossly unfair, penalizing those we most want to attract to the rails, the intra-state rider. If it now costs $2.25 to go from Fairfield to Stamford, with the surcharge it would’ve cost $3.25, a 44% fare hike! But a rider from New Haven to Grand Central now paying $18.50 would only have had a 5% fare jump with a buck surcharge.

To lawmakers, the $1 surcharge seemed like such a simple solution. But when they heard from angry commuters, they back-tracked faster than a Danbury-bound locomotive on a slippery-track. The Governor asked Senators McDonald and Nickerson to crunch the numbers and come up with a better plan.

Their solution, the 1% fare hike for each of seven years, but not starting until 2010 seemed a done-deal, or so they told the Commuter Council this summer. Then came the bonding-bill impasse in Hartford with Democrats and Republicans both blaming each other for holding up a variety of necessary spending packages. Finally, last month, an agreement was reached and the plan was approved. But at what cost?

This latest $2.8 billion bond package is now added to our state’s existing $13.9 billion indebtedness. That gives our affluent state the third highest per capita debt load in the nation.

Each year, 11.5% of the state’s budget pays interest on those loans. In the Department of Transportation, 40% of their budget goes to debt service on bonds issued to fix our bridges after the Mianus River Bridge 20 years ago.

Why are we asking our grandchildren to pay for railcars that we’ll ride, but which may be worn out before they’re paid for?

"The Commute From Hell"

If misery loves company, riders on Metro-North often delight in tales of their commuting woes. Here are a couple of recent incidents that are real doozies.

On September 27^th, the 4:50 pm Shore Line East “Silver Streak” from Stamford to New Haven made it just past Norwalk before the engine gave out. After 15 minutes, the conductor told passengers they were “working on” the diesel and that if it couldn’t be fixed, a replacement would be sent. An hour after the break-down, word came “a new engine is on its way”. After another hour (the delay now totaling two hours and fifteen minutes), the engine arrived from New Haven and the train lumbered as far as Bridgeport before further inexplicable delays.

In the meantime, passengers were in limbo with no communications. Not seeing any sign of a conductor, passengers roamed the three-car set seeking answers. One rider even commandeered the PA system asking “Does anybody know what’s going on?” Turns out the one lone conductor on the three-car train had taken cover in his booth!

Metro-North later apologized for the lack of communications and the conductor was chewed out for hiding rather than helping.

Then, just last week, a Danbury-bound train was similarly stalled-out, this time brought to a halt by slippery leaves. Branch riders had been warned that day they may have to take busses part of the way home due to the annual ritual of decomposing wet leaves and the steep grade combining to make even a multi-ton locomotive lose the friction war with Mother Nature.

So, on Friday October 26^th, the 5:16 out of Stamford rolled out on time but never made it past Branchville. Try as it did to make it up the hill, several times, the train eventually gave up, dumping all of its weary riders in the tiny hamlet where a bus transfer was promised. An hour and 45 minutes later, one bus arrived. It was immediately filled, leaving a hundred passengers on the platform. A second bus didn’t show up for more than a half-hour. Mind you, all this was happening in the rain.

As one commuter recounted, “Not once (during the entire time) did the conductor make one announcement as to what was going on.” Once again, passengers were calling Metro-North’s help line to find out was happening on their train while being ignored by the onboard staff. When passengers finally tracked down the conductor he was, you guessed it… hiding in his booth. He claimed there was a PA problem, though he never walked through the three car train to explain what was going on.

If this is what happens when a train is brought to its knees by wet leaves, imagine what would happen in a real emergency? How would passengers know how to evacuate a train or deal with the injured when the lone conductor in the crew is too afraid to face the paying public?

I’ve written at length about conductors who neglect to collect tickets from all riders, but incidents like these lose the railroad more than money. They cost Metro-North credibility, goodwill and any confidence commuters might still have that things will ever get better on their commute from hell.

We can, perhaps, understand it when something mechanical breaks down. But the breakdown in communications is inexcusable. Maybe the conductors are tired of having to apologize for delays and such. That’s too bad. As the face of the railroad it is always their job to explain what’s happening and keep riders informed.

That incidents like these happen more and more often, tells me that Metro-North has some serious training problems… no pun intended.

Aboard Amtrak's Southwest Chief

A few weeks ago I wrote about the miseries of air-travel, pledging to do all I could to avoid the “not-so friendly skies”. Well, being a man of my word, I’m writing this column en route to LA by Amtrak on “The Southwest Chief”.

Chicago’s Union Station is a busy place on the Saturday of my departure on Amtrak’s crack train to KC, AZ and LA. Amid the bustle of downtown-bound suburbanites entering the station off METRA commuter trains, an opposite flow of older “land cruisers” gathers in Amtrak’s Metropolitan Lounge for my and other trains all leaving within hours of each other.

Grand old railroad names like “The Empire Builder” (to Seattle), “The California Zephyr” (to San Francisco) and “The Texas Eagle” (to San Antonio) all vie for attention. Later the calls will go out for “The Capitol Ltd.” (to Washington), “Lakeshore Ltd.” (to NY and Boston) and “City of New Orleans” (to the Crescent City.)

At 2:45 PM the boarding call is made for our nine-car train: two sleepers, a diner, a glass-walled and ceiling observation car, three coaches, a crew dormitory and a baggage car. We board and settle-in. I’m in a deluxe bedroom with plenty of seating, a wash-basin and WC (which doubles as a shower). Located upstairs on this bi-level Superliner, I also have two windows.

Firing up my radio scanner I hear the conductor proudly announce an on-time departure at 3:15 as my sleeping car attendant offers me complimentary juice and coffee and the dining car chief, Moses, give me a 6:30 reservation for dinner.

Coach fare from Chicago to LA rivals the airlines, starting at $146. Mind you, it is a 31+ hour journey. But the bedroom costs another $1,034 under Amtrak’s new policy to allow demand to meet their limited supply of accommodations. Good for them, say I, though my ticket is free. Zip. Nada. A free ticket to ride 2256 miles, including all meals.

Thanks to their frequent rider program, Amtrak Guest Rewards, my many jaunts on Acela between Boston and Washington have added up to this free trip. How sweet!

As we roll thru rural Illinois, Iowa, Missouri and Kansas I play a game of trying to figure out where we are, looking for names on water towers and passing highway signs. These hamlets are small town America at its best. Kids gather near the tracks and waive as we roll by. I wave back.

As I have dinner on disposable plastic plates in the once-proud diner (hot food is only prepared on ”The Empire Builder”, the rest is nuked), the sleeping car attendant makes up my bed. A couple of Tylenol PM’s assure a good night’s sleep despite the rocky roadbed. Sunrise brings us to Colorado. Later, New Mexico, Arizona and finally California.

One of my favorite reasons to travel is meeting folks I’d never encounter otherwise. Like the lady from LA returning home from England after a round-trip on the Queen Mary. “I never fly. Ever,” she says with pride. Or the retired engineer from a railroad family who knows ever town on the route. “Over there’s an old TB Sanitarium,” he says, adding “It’s still used by the Feds”. We joke about renaming this town in the middle of nowhere Rendition CO and hypothesize about the nationality of the current “guests”.

If you really want to see our great country and meet some true Americans, get out of that middle seat in coach and try taking the train. Getting there is more than half the fun.

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JIM CAMERON has been a Darien resident for 15 years. He is Chairman of the Metro-North Commuter Council, a member of the Coastal Corridor TIA and the Darien RTM, but the opinions expressed here are only his own. You can reach him at jim@camcomm.com or www.trainweb.org/ct

Designing the new M8 Rail Cars

Some people say I’m a curmudgeon with never a nice thing to say about Metro-North or the CDOT… always complaining… too negative. Well, this column will change your mind. I have seen the designs for our new M8 cars on Metro-North and I’m ecstatic!

Much of the credit goes to renowned designer Cesar Vergara, who has commuted for years from Connecticut and recently spent many months riding the Harlem and Hudson line cars to learn from their successes and mistakes.

From the outside, our new cars will look much like those M7 cars running in Westchester and on the LIRR. But on the inside, it’s all first class… though it’s still two and three seating. The color scheme is deep burgundy and rich cream with frosted silver and aluminum.

The windows are bigger. The overhead baggage rack has a soft, scalloped look. The lights run the length of the car and are offset by oval accents in the vestibules. The floors are a non-skid rubber made in Germany.

There are single leaf doors instead of doubles. An overhead LED displays the next stop, complimented by an automated PA system. The crew can talk to each other on their own intercom and there’s a separate intercom for emergency use by passengers to contact a conductor.

Yes, the seats are still two on one side and three on the other, but they look much more comfortable. Covered with naugahyde, each seat has its own headrest with airline style winglets to stop snoozers’ heads from landing on a neighbor’s shoulder. Between the headrests are grab bars to assist getting in and out. And wonder of wonders, the seats have an extra inch of “pitch”, or distance from the back of the seat to the next one. They will be soft, but not bucket-style as we now have.

The new M8’s will have vacuum toilets capable of holding five days of effluent, though pump-outs are promised more often… i.e., they shouldn’t stink. And thanks to ADA requirements, they’ll be roomy too!

Each train set will be equipped with GPS so it will always know where it is, as will the control room. Space is being built for the addition of WiFi gear, but none is planned for now pending a study with Amtrak.

Despite earlier plans to have cars share power conversion duties (with one car being powered by third rail and its mate fed by overhead catenary), all cars will now have both third rail and pantographs, but be permanently coupled in “married pairs”. New cars cannot run in train consists with the older M2’s, M4’s and M6’s.

AC traction motors will offer speedy acceleration and convert braking energy into generation of electricity to be fed back into the overhead wires. Because the new cars are heavier and there will be so many of them (300+), Metro-North and CDOT are worried about whether the existing power infrastructure can handle the load. (When the M7’s were first added to the Harlem division major upgrades to the power grid were needed).

The first eight cars will arrive in “early summer” 2009 for testing and acceptance by the end of that year. They’re being manufactured by Kawasaki in, of all places, Lincoln, Nebraska. Despite fears to the contrary, CDOT promises that the M8 maintenance facility will be finished by the time the first cars arrive.

Commuters can watch for a seat-drop in coming weeks with pictures and a chance for some final input on the design.

"I Don't Want To Fly!!!"

You won’t catch me on an airplane anytime soon. Well, maybe for a business trip to Europe (though another crossing on the Queen Mary II would be nice). No, I’m sorry, but the airlines have lost this road warrior as a customer. It’s back to Amtrak, driving or tele-conferencing.

It’s not that I’m afraid of flying. It’s not even the proctological screening by the TSA (though now I hear that cigarette lighters aren’t the terrorist threat we were told they were… but meantime, air cargo still flies unscreened.)

No, it’s the airlines that are at fault. After years of heavy losses, they have down-sized their planes and their service to the point that a trip on Greyhound seems more fun.

This summer is shaping up to be the worst in aviation history. On-time arrivals hover at 68% and are plummeting. Sure, the carriers blame the weather and antiquated FAA equipment, but that’s only part of the problem.

To save money, the airlines fly smaller aircraft, almost guaranteeing a full plane. And schedules are so tight, if there is a delay, forget about finding room on “the next flight.”

When flights are delayed, the horrors begin. You’ve heard the stories… passengers trapped on planes for hours, the AC turned down to save fuel, as planes await their slot for departure. Toilets backing up, no running water, passengers swelter… wouldn’t this be illegal if the cargo were cattle rather than humans?

Flight crews are also at the breaking point. Underpaid to begin with and now vastly over-worked with planes flying 90% full, the flight attendants are starting to crack. On one delayed flight a flight attendant had a mother and her baby ejected because the child kept saying “Bye, bye”. The stew said to the mom, “You’ve got to shut your baby up!” The mother couldn’t, so she and her child waved “bye, bye” to the plane from the terminal. How’s that for “the friendly skies?”

Not that things are much better in first class. Sure, the seats are a bit bigger, but long gone are the days when flying up-front meant a hot meal. On most carriers it’s the same crappy snacks, but in unlimited proportions. Gee, should I go for a third bag of pretzels or try a granola bar?

Access to airline lounges, while still an imperative to get away from the maddening throngs, grows more expensive and less rewarding. In Denver, United saves money by opening only one of its two Red Carpet Clubs meaning a half-mile walk for your free Diet Coke.

Sorry, but the airlines have lost me as a customer. I’ll enjoy an overnight sleeper on Amtrak rather than play on-time roulette at O’Hare. This spring, after being stranded in Charlotte with the promise their “might be” a flight in a day or two, I rented a car and drove home. Twelve straight hours on the interstate beat sitting around that fetid airport with five thousand weary fellow-travelers.

Flying used to be glamorous. Now it’s just tedious.

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JIM CAMERON has been a Darien resident for 15 years. He is Chairman of the Metro-North Commuter Council, a member of the Coastal Corridor TIA and the Darien RTM, but the opinions expressed here are only his own. You can reach him at jim@camcomm.com or www.trainweb.org/ct