The Lessons of California

While we all love to mock what passes for traffic in California, the Golden State is making progress in improving its transportation mess and may even give us a few ideas. Consider the following, which I recently observed on a trip west:

1) Commuter Rail & Amtrak: The trains are full, schedules are frequent and ridership is still climbing. Clean, modern, low-cost commuter trains in the LA area are so popular the operating agency is scouring the country looking for used rail cars to add to their fleet. Maybe they’d like some of our used Virginia cars, still sitting idle on a siding in New Haven?

2) Trolleys: You can now get from Long Beach to Pasadena by trolley, not to mention the subway from downtown to Hollywood. The trains are fast and gaining in ridership. In San Diego, the trolley now has three lines, including the popular run to the Mexico border. Cars crossing back into the US wait up to two hours to clear Customs while pedestrians cross in ten minutes.

3) Freeways: Yes, they’re crowded, but they’re well signed and drivers obey the traffic rules. Best of all, there are few trucks in rush hour as they are offered incentives to move their goods at night.

4) Electric Cars: No longer are big muscle cars or exotic foreign sports cars the prestige ride. Now, its electric cars. Not only is the gas mileage better but they get priority parking spaces and can travel in car pool lanes with only one passenger.

5) Traffic Information: In the San Francisco Bay area, you can dial 511 on any cellphone and get instant traffic information. Tell the automated system your starting point, destination and desired route and you’ll get the latest information on travel times and any delays. Connecticut lawmakers have been calling for a similar system here for years, to no avail.

6) Reversible Lanes: San Diego has had reversible rush-hour lanes on some freeways for more than a decade… in-bound in the AM, outbound in the PM. We have nothing similar in Connecticut.

7) Toll Roads: Not all freeways are free. Some of the most heavily traveled roads in LA are private toll-roads, by-passing the free interstates. Fares are collected electronically without stopping and can be changed, depending on demand. While “value pricing” is already in effect in New Jersey and on the George Washington Bridge, we in Connecticut don’t yet have the political will to embrace this solution to our highway mess.

8) Air Quality: Despite the immense number of cars on the roads, stiff environmental regulations, in place for many years, California has significantly reduced air pollution. Many days the air is cleaner in LA than along I-95 in Stamford.

All is not perfect in the Golden State. And their 12 lane freeways are not a solution I’d suggest we consider. But next time you joke about “LA style traffic”, think twice. Pretty soon they’ll be joking about us!

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JIM CAMERON has been a commuter out of Darien for 14 years. He is Vice Chairman of the CT Metro-North / Shore Line East Rail Commuter Council, and a member of the Coastal Corridor TIA and the Darien RTM. You can reach him at jim@camcomm.com or www.trainweb.org/ct . For a full collection of “Talking Transportation” columns, see http://www.talkingtransportation.blogspot.com/

Going First Class

For a guy who writes so much about transportation, trust me, I’m something of a homebody. I don’t like to travel anymore. Not that I don’t enjoy visiting different cities (and do so almost weekly for business), it’s just that the journey from here to there is not much fun anymore. Whoever said “getting there is half the fun” hasn’t flown lately.

Getting to and from the airport is a major hassle and expense. Airports (and planes) are jammed. Getting through security is like visit a proctologist. Flights are inevitably delayed. Meals enroute are but a memory. Frequent flyer programs have whored themselves, passing out “elite” status to so many passengers that it’s impossible to get an upgrade, let alone a free ticket.

But there is an alternative: first class… or at least business class on transcon flights. Sure, it costs more… either in higher fares or in redeeming those once precious frequent flyer miles… but it’s worth it.

You get to check in faster. The seats are bigger. The flight attendants are actually friendly. And they give you real food. Plus, there’s that slightly smug feeling as you ease into your seat and watch the coach customers walk in, heading for steerage, that you’re, well, “special”.

Even on Amtrak, first class is a better experience. On Acela to Boston or Washington there’s a comfier seat and a decent meal. (I don’t drink, so the free booze in flight or on the train matters little to me). And, unlike the airlines with their pricey airport “clubs”, first class passengers can use Amtrak’s “Metropolitan Lounge” (now dubbed “Club Acela”), complete with wi-fi and free beverages.

What may surprise you is that going first class doesn’t always mean taking out a home equity loan. In fact, compared to full fare coach, first is often only a few bucks more.

There’s a great Norwalk-headquartered travel meta-search engine, www.kayak.com that allows you to price all your alternatives, coach / business / first, at one site, so you’ll see the hidden bargains. (Full disclosure: Kayak is a consulting client of mine… but trust me, I wouldn’t recommend them if I didn’t think they were great). I always trust a neutral website even more than a commission-incentivized travel agent.

Does this mean I’ve abandoned Jet Blue or Song? No way, especially when I’m traveling with my family. But my New Year’s resolution for business travel is “treat myself right.” Life is too short to be trapped in coach.

I am reminded of a bumper sticker I saw once at a TWA ticket office. It read: “Fly First Class… Your Heirs Will”.
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JIM CAMERON has been a commuter out of Darien for 14 years. He is Vice Chairman of the CT Metro-North / Shore Line East Rail Commuter Council, and a member of the Coastal Corridor TIA and the Darien RTM. You can reach him at jim@camcomm.com or www.trainweb.org/ct . For a full collection of “Talking Transportation” columns, see www.talkingtransportation.blogspot.com

Metro-North's Report Card: D+

Riders on Metro-North have just given the railroad its annual report card:

For performance D+

For effort a B+

For personality an A.

The annual Customer Satisfaction Survey taken by the railroad (in cooperation with the Commuter Council) was conducted last September, before the wires-down problems occurred and well in advance of the winter snows. (By the way… the railroad used to conduct quarterly surveys but now stakes its reputation on annual audits of its customers. They even chose to skip the survey one year because of a fare hike and expected bad grades. Wouldn’t we all wish we could be evaluated like this?)

Grades from riders on the Hudson and Harlem lines continued to soar as they enjoy riding in their new M7 cars. Meanwhile, their rich country cousins in Connecticut struggle on with cars older than many riders… 30+ years.

These grades from New Haven line riders don’t paint a pretty picture:

Overall satisfaction with conditions on the train: 76%, down 2% from 2004… and pathetic compared to 95% on Hudson and Harlem trains.
Availability of seats: 62% satisfied, down 5 %.

Cleanliness of floors: 66% satisfied.

Cleanliness of restrooms: 44% satisfied.

To be fair, the railroad did make better than passing grades in other categories:

On time performance: 89% satisfied.

Grand Central Terminal: 97% satisfied.

Courtesy and responsiveness of employees, 97% satisfied.

What can be done to improve these ratings? Plenty… but they’ll all take time. It won’t be until 2009 that we’ll start taking delivery of our new M8 cars to ease crowding and increase reliability.

For years now, my mantra has been “things are going to get a lot worse on Metro-North before they get any better”… which is not to say that things aren’t being done today to help.

Almost a hundred of our oldest cars, the M2’s, have gone through the CSR, or “Critical Systems Replacement”, program. They’ve had their engineering guts ripped out and replaced, and their reliability has soared. But from the passengers’ perspective, those cars look pretty much the same inside, so few appreciate the investment… especially when they pull into Grand Central and across the platform is a shiny set of high-tech M7 cars.

Sure, we’ll probably have a few more tough winters of delays and over-crowding, but that’s neither Mother Nature’s nor Metro-North’s fault. We can only blame ourselves and our lawmakers for letting the railroad slide so far downhill before attacking the problem.
The real question is… have we learned our lesson? Will we continue to invest in mass transit, and in doing so, our economy… or will we wait for another crisis?
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JIM CAMERON has been a commuter out of Darien for 14 years. He is Vice Chairman of the CT Metro-North / Shore Line East Rail Commuter Council, and a member of the Coastal Corridor TIA and the Darien RTM. You can reach him at jim@camcomm.com or www.trainweb.org/ct . For a full collection of “Talking Transportation” columns, see www.talkingtransportation.blogspot.com

A Holiday Bonus From Metro-North

Just in time for the holidays, commuters are getting a transportation bonus.

After years of singing the deficit blues, the MTA has found itself with an embarrassing $1 billion surplus at the end of the year. Rather than plowing that money into badly needed new rail cars, service and security improvements, the MTA Board has endorsed a “Let them eat (Christmas) cake” policy by returning $60 million of that money to riders in the form of lower fares.

From Thanksgiving through New Year’s, riders of Metro-North, Shore Line East and the MTA’s subways and buses will get significant discounts.

If you buy a monthly commutation ticket on Metro-North in December, you’ll get one free ten-trip, off-peak ticket good anywhere on the system. Buy a weekly or ten-trip ticket anytime from November 24th through December 27th and you’ll get one round-trip off-peak ticket.
On weekends from Thanksgiving through January 2nd, subway and bus fares in New York City will be half-fare, a dollar per ride. There’s even a 40-day unlimited ride MetroCard available for use November 23rd through January 2nd for $76 (cash only at ticket booths, while supplies last).

To accommodate the expected surge in ridership, Metro-North is adding a number of weekend “Shoppers Specials” trains, shown in red in your timetables. Full details of all these special fare bonuses can be found at www.mta.info . Even still, I’m predicting uncomfortable crowding on most trains in the coming weeks.

I hate to sound like Scrooge, but appeasing unhappy commuters with one-off holiday treats may not be the best use of our money. While flush with cash today, MTA is facing serious budget problems in the years ahead including a $2.2 billion shortfall in pension investments.
As Andrew Albert of the NY Transit Rider’s Council put it…”I'm not convinced that a two-week feel-good holiday give-back is perhaps the best gift for riders. Many have expressed to us that if you pay down more pension debt you create less of a drag on fares." Keep that in mind when MTA and CDOT seek their next fare increase.

Finally, a correction to last week’s column “Connecticut Commuters Lose Again”. While I was accurate in reporting that Connecticut gets only a half-million dollars out of the $37.5 million allocated by Homeland Security for rail safety in the tri-state region, I was wrong in assessing blame for that allocation. It was not Congressman Chris Shays who dropped the ball, but CDOT. Turns out that, after the money was allocated by Congress, it was up to the rail agencies… MTA, NJ Transit and CDOT, not Shays… to divide the pie. I apologize for getting the facts wrong.
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JIM CAMERON has been a commuter out of Darien for 14 years. He is Vice Chairman of the CT Metro-North / Shore Line East Rail Commuter Council, and a member of the Coastal Corridor TIA and the Darien RTM. You can reach him at jim@camcomm.com or www.trainweb.org/ct . For a full collection of “Talking Transportation” columns, see www.talkingtransportation.blogspot.com

CT Commuters Lose Again

As we slide from fall into winter, rail commuters start getting that nagging worry… will the trains keep running, or will we have another winter like 2003 when the system froze solid?

While engineering work is underway to try to keep our dilapidated 30+ year old cars running, I’ve been telling you for months that CDOT has cars available that it has not yet put into service.

Over a year after CDOT took delivery of 26 used commuter rail cars from Virginia, only half of them are now being used. Last fall, after Governor Rell inspected those VRE cars, she said “put them to work”. But they’re still not running.

Over the summer CDOT leased eight used Amtrak locomotives to haul those VRE cars, but are they all being used? No. While we all know about the standing-room-only conditions on most trains, more than a dozen badly needed rail cars, and locomotives to pull them, sit in a rail yard somewhere gathering dust.

It seems that when CDOT first asked for bids on re-wiring work to make the cars compatible with our system, none of the bids were acceptable. But seven months later they still have not issued a new RFP asking for new bids. Nor has CDOT asked Metro-North to do the work. Why?

Somehow, this debacle has finally come to the attention of Governor Rell, who wrote CDOT Commissioner Korta and demanded action… and weekly status reports. Good for her… but where has she been on this issue for the past year?

Then there’s the bombshell from the Stamford Advocate’s sleuthing on where our Homeland Security Agency dollars are going. Last Sunday the paper reported that, while NYC area transit agencies are being given $37.5 million to beef up rail security, Connecticut is getting just $510,000 of those Federal funds for security.

How could the Feds offer such a huge pile of cash to spend on such a crucial infrastructure issue and we in Connecticut get so little? Where were our representatives when decisions were being made on how to spend that dough?

Congressman Chris Shays argues that Connecticut riders will benefit because much of the HSA money will be spent in New York City, our riders’ top destination and terrorists’ likely target. That sounds more like an excuse than an explanation.

Aren’t terrorists likely to target the weakest part of the rail network? And wouldn’t that be us, here in Connecticut?

On Connecticut tracks alone there are six vulnerable targets which, if attacked, would bring down the entire Northeast rail corridor. Will state taxpayers be forced to pay for their hardening while federal funds cover similar work in NYC?

Congressman Shays is Chairman of the National Security Subcommittee and he can’t deliver more than $510,000 for his constituents? For shame!

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JIM CAMERON has been a commuter out of Darien for 14 years. He is Vice Chairman of the CT Metro-North / Shore Line East Rail Commuter Council, and a member of the Coastal Corridor TIA and the Darien RTM. You can reach him at jim@camcomm.com or www.trainweb.org/ct . For a full collection of “Talking Transportation” columns, see www.talkingtransportation.blogspot.com

"Breaking Up Amtrak"

When American forces burned villages in Vietnam, their excuse for those acts was “we had to destroy it to save it.” It seems the Bush administration is using the same tactic in rescuing Amtrak.

Weeks after their September meeting, it leaked out that the Bush-appointees to the Amtrak Board of Directors had secretly voted to spin-off the Northeast corridor, the railroad’s most heavily ridden and least subsidized (but still unprofitable) rail operation. The plan is that the line between Washington DC and Boston would be run by a consortium of eight states and Federal government.

If approved by the states, that would leave the rest of Amtrak’s national operation to wither and die, cut off from a subsidy of federal dollars and the revenue of the NE Corridor (NEC).

Here’s why their plan makes no sense.

1) Amtrak is a national railroad. To survive, all of its routes must continue as they feed passengers into each other, serving the entire nation. Transportation is a vital utility. We don’t allow a power company to only wire densely populated, profitable areas, so why cut off 42 other states from rail service?

2) We in Connecticut can’t afford to subsidize the Northeast Corridor. We can barely afford to run Metro-North let alone be burdened with the longest section of tracks between Washington and Boston.

3) Ours is the worst section of the NEC. We have the oldest overhead power wires, the worst bridges and some of the most congested tracks. Even in good condition, high speed tracks in the NEC cost $300,000+ per mile to maintain each year. If the Fed’s dump this infrastructure burden on us, how will we pay for it?

4) What will the Amtrak Board do if we don’t agree? Will they just run their trains through our state without stopping, make us the equivalent of “fly-over country”? What will that mean to the economies of Stamford, Bridgeport, New Haven, Old Saybrook, New London and Hartford… the cities now served by Amtrak? How will they be affected if Connecticut loses Amtrak service?

5) If the plan is improved, who’ll be in charge? How will the competing interests of states like Connecticut and New Jersey, both seeking access to scarce track-space in New York City, be decided?

6) For a clue to the risks of such a break-up scheme, look to Great Britain. A decade ago when they broke up their railroads into separate infrastructure (tracks, bridges and signals) and operating companies (trains), it was a disaster! Service got worse and safety deteriorated.

It’s been long known that the Republicans have little love for Amtrak and would prefer to see it dead. But with annual ridership now up to 25 million passengers and on-time performance of 89%, the railroad is turning the corner. Acela is back and so are the passengers.

Our Federal government is spending $5+ billion a month in Iraq, but they can’t seem to justify the $1.18 billion annual subsidy for our national railroad. Why?
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JIM CAMERON has been a commuter out of Darien for 14 years. He is Vice Chairman of the CT Metro-North / Shore Line East Rail Commuter Council, and a member of the Coastal Corridor TIA and the Darien RTM. You can reach him at jim@camcomm.com or www.trainweb.org/ct . For a full collection of “Talking Transportation” columns, see http://www.talkingtransportation.blogspot.com/

Try Transit... Again

Metro-North has become a victim of its own success.

On top of a four percent annual growth in ridership year to date, recent spikes in gas prices have attracted even more riders. In spite of last year’s fare hikes, the lack of parking at stations or even the lack of seats on the train, more and more people are heeding the call to “try transit”.

The problem is, they often don’t like the experience and head back to their cars. So how can we convince car-commuters to make a more permanent commitment to mass transit? Here are a few ideas:

1) DECLARE A TRANSPORTATION CRISIS: Governor Rell should declare the gas crisis a state of emergency and embrace President Bush’s call for reduced driving. Make single-occupancy driving socially unacceptable and cast transit-users as true patriots.

2) LOWER RAIL FARES: Make transit attractive by keeping it affordable to all. The increased ridership will more than offset a fare reduction as the MTA found with subways in New York City in recent years. To encourage greater intra-state ridership (getting commuters off of I-95 and the Merritt), why not offer free fares on “Try Transit Tuesdays”?

3) OFFER MORE PARKING AT STATIONS: Would-be train riders can’t commute if they can’t get to the station. Governor Rell should remind towns that rail stations are owned by the state and order them to suspend no-parking ordinance near stations. Use brown fields and open spaces for parking. Start station-to-business shuttles and fund them with the state’s recent embarrassing $30-million dollar windfall in gas tax revenues.

4) PUT ALL AVAILABLE RAIL CARS IN SERVICE: More than a year after their delivery, not all of the 26 used Virginia Railway Express passenger cars and used Amtrak locomotives are in service. Why is CDOT dragging its feet and why isn’t the Governor pushing them faster?

5) FIND MORE RAILCARS TO INCREASE SERVICE: It won’t be until 2009 that the new railcars we’ll soon order will start delivery… if we’re lucky. We can’t wait that long. CDOT should be directed to scour the country looking for available used rail equipment and get it into service yesterday.

6) OFFER INCENTIVES FOR RIDE-SHARING: Give car-poolers a discount on gas, free parking at stations (and work) and a tax incentive for being good citizens.

7) GIVE DIS-INCENTIVES FOR SINGLE-DRIVERS: If people really want to commute in SOV’s (single occupancy vehicles), make them pay for the privilege. Charge them for parking at work and use that money to subsidize ride-sharing.

We can no longer consider it “business as usual” when it comes to transportation in Connecticut, let alone the nation. Our lawmakers should seize this opportunity to encourage a change in commuting patterns. Let’s give people a reason to “Try Transit”… again.
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JIM CAMERON has been a commuter out of Darien for 14 years. He is Vice Chairman of the CT Metro-North / Shore Line East Rail Commuter Council, and a member of the Coastal Corridor TIA and the Darien RTM. You can reach him at jim@camcomm.com or www.trainweb.org/ct