August 27, 2012
Metro-North’s Ticket Rules Are a Rip-off
Metro-North’s “new and improved” fare policy taking effect on September 4th is neither new nor improved. It continues to be a rip-off of riders.
Until 2010, you could buy a one-way or round-trip ticket and use it anytime within 90 days. Convenient ten trip tickets were good for a year. And unused tickets could be refunded anytime for free.
Then, in December of 2010, things changed for the worse: one-way tickets were only good for 14 days and ten-trips for six months. Refund any ticket and you’d be hit with a $10 service fee.
Why the change? Metro-North admitted it wasn’t able to collect all tickets on trains and was losing money. So rather than staff trains with enough conductors to collect tickets, they thought it wiser to penalize passengers.
How did these faster-expiring tickets hurt? In many ways:
Some passengers who bought ten trip tickets for occasional trips found they’d expired, leaving them with four or five unused rides costing $10 or more apiece. Ouch!
That was a mistake you’d only make once, so those passengers then abandoned the 30 – 40% savings of ten-trip tickets and had to buy one-ways. Ka-ching!
That means many passengers must buy a new ticket before every trip, which means getting to the station early and standing in line.
But while passengers were inconvenienced and lost money under the new rules, Metro-North scored a windfall of millions of dollars in additional revenue… some of it, perhaps, from previously uncollected tickets, but how much more from tickets bought in good faith but unused because they had expired?
And $10 to refund a ticket? By whose accounting? The same agent who handles refunds doesn’t charge $10 to sell a ticket, so why charge for a refund?
The Commuter Council representing LIRR riders has a better idea: tickets sold could not be refunded, but neither would they expire.
This September 4th, responding to “massive complaints” from riders, the rules will change, but only slightly: one-way and roundtrip tickets will then be good for 60 days, not 14. But ten trips are still worthless after six months.
To my thinking, tickets should never expire. If there’s a fare increase, pay the difference between the old fare and the new one. Otherwise, if you’ve paid for a ticket, you can take the ride. Period.
Conductors should do their jobs, placing seat-checks when tickets are collected so they know when new passengers get aboard and can then collect their tickets. How often have you seen a conductor walk through a train crying, “Stamford tickets,” as the newly boarded commuters avoid eye contact?
Watching someone board at Stamford who doesn’t pay their fare is like watching someone shoplift. We all pay for their theft.
The new M8 cars mean more seats and fewer standees. It’s a rare Friday afternoon train that’s packed so tight a conductor can’t move through to collect tickets. If you ride a train where fares aren’t collected you should report it. A well paid Metro-North conductor hiding in their booth from angry passengers instead of collecting their fares is unacceptable.
We already pay the highest commuter rail fares in the US. These unfair Metro-North ticket rules just make commuting less convenient and more expensive.