The MTA, parent of Metro-North, did something rare last week: the told us the unvarnished truth.
Not that the MTA has outright
lied to us before. Well, at least not
very often. But they are the masters of
obfuscation and garbled communication.
Consider these gems:
“Wear A Mask”, now part of their
daily mantra. Any commuter can tell you
the transit agency doesn’t follow its own rule, doesn’t issue tickets to
offenders and even allows its conductors and transit cops to walk around
unmasked.
“The train is delayed by
operational issues.” That’s kind of
redundant, isn’t it? It’s delayed because
it isn’t operating. The question is why?
Or my most recent favorite…
“ridership on Metro-North hits record
levels”.
Technically correct, but actually BS.
Weekday ridership has maxed out at only 63% of pre-COVID levels… a
‘record’ since 2020 but hardly a real record.
All of this seems like the
agency is communicating with its customers, but it isn’t. And we all know it, which just adds to our
cynicism. Sometimes I feel like the
Lewis Black of transportation.
But then, this week, something
amazing: they told us the truth. The MTA admitted it made some big
mistakes and is in real financial trouble. They are running out of money and are heading
toward a “fiscal cliff”.
They even admitted what went wrong and, maybe, how maybe to fix it.
Of course it’s all tied to COVID
and the resulting huge drop in ridership.
The mistake they made was hiring McKinsey & Co consultants to help
them forecast when ridership would return.
When you pay consultants millions of dollars, they usually end up
telling you what you want to hear.
McKinsey said that subway
and train ridership would be back to 80
– 90% of pre-COVID levels by 2025. That
obviously is not happening and we all know why.
Sure, there are the new COVID
variants slowing the return to the office.
But it’s a complete, systemic change in what we consider work that MTA
is in denial about. People don’t want to
commute if they can work from home and they won’t.
I think MTA should demand a
refund from McKinsey.
Meantime, it’s Uncle Sam who’s
been picking up the deficit tab to the tune of $15 billion given to the
MTA. That money was supposed to see the
transit agency through 2025 by which time ridership would be back to
normal. Right? Wrong.
Subway fares used to account
for 51% of operating costs. Today they
cover only 32%. The agency is burning
through Uncle Sam’s $15 billion much too fast.
Hence the fiscal cliff in 2024.
What’s in the abyss when MTA runs
out of money and goes off that cliff?
You don’t want to know. Fare hikes,
service cuts, layoffs. You think
Metro-North is bad now? You ain’t seen
nothing yet.
Falling off that cliff will
lead to a death spiral of worsening service, fewer riders, less fare
collection, etc.
What’s the solution? MTA says it’s congestion pricing, NYC’s plan
to toll cars and trucks entering midtown Manhattan. That plan is inching forward but is far from
a done deal.
So kudos to MTA for finally
being honest with us about the problems ahead.
I’ll give them points for candor.
But now… can we talk about that mask rule?
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